Introduction
At G.Valkyria , we value your privacy and are committed to protecting your personal data. This privacy notice describes how we collect, use and protect your personal information.
Index
- Introduction
- Applicable Legislation
- Purpose of the Privacy Notice
- Personal Data that may be collected and processed
- Use of Tracking Technologies
- Purposes of processing your personal data
- Exercise of ARCO Rights and Revocation of Consent
- Options and Means to Limit the Use or Disclosure of Your Personal Data
- Modifications to the Privacy Notice
- Mechanism to Accept or Reject the Transfer of Your Data
The Federal Law on the Protection of Personal Data Held by Private Parties, the Regulations of the Federal Law on the Protection of Personal Data Held by Private Parties and the Guidelines of the Privacy Notice (hereinafter, the ("Personal Data Legislation") as well as any other law, regulation, circular, decree that is applicable to us in G.Valkyria , as entities comprising the group in matters of protection and/or processing of personal data.
- Purpose of the Privacy Notice
The purpose of this document is to inform you of the type of personal data we collect, the purposes for which we process your personal data, the transfers we may carry out and the options you have to exercise the rights of access, rectification, cancellation and/or opposition provided for in the Personal Data Legislation.
- Personal Data that may be collected and processed
3.1. Categories of Personal Data
In order to fulfill the purposes set forth in this Privacy Notice, we may require and process your personal data within the following categories:
- Identification data
- Authentication data
- Contact information
- Tax data
- Demographic data
- Data about your consumer preferences in relation to our products and services
3.2. Technical and Navigation Data
Additionally, when accessing the services through technological devices that can execute these services (the “Access Device”), through our mobile applications (the “Application”) or through websites (the “Sites”), technical information may be collected from the Access Device, such as:
- Operating system
- Hardware
- Software
- Attributes
- Operations
- Identifiers
- Signs
- Configuration
- Network and connections
- IP
- Cookies
- Applications
- Geolocation
- Navigation data
- Internet service usage and consumption data
- Information related to the Access Device and the use of the Application and the Sites
3.3. Use of Cookies and Other Technologies
We inform you that, when using the Application and the Sites, we may use Cookies (data file), SDKs (Software Development Kit), Web Beacons (visible or hidden image inserted within a website or email) and other technologies that will allow us to collect information related to the use of your Access Device automatically and simultaneously to carry out the purposes reported in this Notice.
Disable Cookies
If you wish to disable them, please look for the option to disable them in your browser.
Personalization and Analysis
We may also use cookies and SDKs on your Access Device to remember your preferences and personalize your experience and the services provided. In turn, we may use our own and third-party cookies and SDKs to analyze performance and identify the way in which you use the services, show you advertising, offers and promotions that we consider relevant to you through the Application or the Sites, regardless of the type of service you provide.
Cookie Management
Through your internet browser, you can also view the cookies that are on your device, and delete them as you see fit.
- Purposes of processing your personal data
4.1. Clients, Representatives and Users
We process your data for the following primary purposes:
- Identify you as a customer of our products and/or services.
- Manage the shipping of your orders or delivery of the service to the commercial, fiscal or personal addresses chosen by you at the time of your purchase.
- Contact you through telephone calls, sending communications via email, short messages and other physical and/or electronic means of communication.
- Carry out billing activities and process payments through the enabled forms and mechanisms, related to the use of our products and services, as well as those goods and services provided by third parties.
- Processing requests for information, questions, clarifications, suggestions, complaints and follow-up to them. Also, keeping a history of your services.
- Prepare analyses and studies related to consumer behavior.
- Conduct reports, monitoring, predictions and analysis regarding the use, experience and quality of services.
- To handle and follow up on investigations and reviews of complaints and/or claims related to the detection, prevention and combating of conduct that may contravene the provisions of applicable regulations and/or the products and services we offer.
- Process your registration, purchases, subscription, incorporation into scoring systems, loyalty and benefits programs, as well as manage the benefits to which you are entitled.
- Manage the delivery of prizes to which you are entitled.
- Comply with obligations set forth in applicable regulations and meet requirements formulated by competent authorities.
- Allow the use of the digital services that we make available to you for the provision of our services.
- Inform you of changes to the products you have purchased by making phone calls, sending communications via email, short messages and other physical and/or electronic means of communication, among others.
- Carry out marketing, advertising and commercial prospecting activities.
- To retain the data you have provided to us in order to contact you in follow-up to requests initiated for contracting our products and/or services in which you have expressed interest.
- Invite you to participate and allow you to participate in promotions, campaigns, contests and other activities organized by us or any of our affiliates, subsidiaries, controlling companies, associates, commission agents or member companies and, if you are entitled to prizes or benefits, deliver them. Inform you or invite you to participate in our non-profit social commitment activities that aim to promote the development of people through educational, social, ecological and cultural projects.
- Perform statistical analysis to generate information models and/or current and predictive behavior profiles, and participate in surveys, sweepstakes and promotions.
- To carry out mass data analysis techniques for profiling activities by combining information provided by you, information obtained from publicly accessible sources, including social networks, and information that can be inferred or obtained as a result of the application of various data analysis technologies. The above is to contact you and send you advertising, promotional and/or information that we consider may be of interest to you.
4.2. Consent and Revocation
The present purposes are based on your consent, which means that you may at any time oppose or revoke your consent for your Personal Data to be processed for any of the secondary purposes indicated herein. Likewise, we inform you that if you give your consent, the present purposes will continue to exist even if you do not maintain a relationship with G.Valkyria .
If you do not agree with the use and processing of your data for the secondary purposes indicated in this section, you may choose to revoke your consent by following the procedure indicated in section VII of this Privacy Notice.
- Customer Prospects
5.1. Primary Purposes
We process your personal data for the following primary purposes that are necessary to carry out the relationship between us and you:
- Send information by electronic means related to the contracting process of any products offered by us.
- Manage the shipping of your order with third-party carriers, detailing the delivery address that you indicate in your order.
- Contact you by phone to provide guidance regarding your inquiry or purchase remotely.
- Respond to your queries through various means of contact related to your query or purchase.
- Send you information about the status of your inquiry or purchase through various means of contact.
5.2. Opposition to Data Processing
If you do not wish us to process your personal data for any of the purposes described in this section, you must submit your request following the procedure indicated in section VII of this Privacy Notice, which will channel it to our personal data department for processing.
- Transfer of Personal Data
We may transfer your personal data without requiring your consent to the following third parties for the following purposes:
- To authorities to comply with legal obligations, as well as to fulfill the primary purposes reported in this Privacy Notice: i) competent authorities and/or third parties in the legally provided cases. To comply with the applicable legal provisions, as well as to fulfill the primary purposes reported in this Privacy Notice.
- Carry out actions aimed at preventing illicit activities, including money laundering and terrorist financing prevention, in compliance with applicable legislation.
- Contact you to offer you products and/or services that may be of interest to you or that are complementary to the products and/or services you have contracted.
- When it is necessary to transfer your information to safeguard a public interest or for the administration of justice.
- When the transfer is provided for within laws or treaties to which Mexico is a party or which are applicable to the Controller.
- When the transfer is necessary for the recognition, exercise or defense of a right in a judicial process.
- When the transfer is necessary to maintain the relationship between the Controller and the owner.
VII. Exercise of ARCO Rights and Revocation of Consent
7.1 Procedure for the Exercise of ARCO Rights
7.1.1 Format and Required Documentation
You or your duly accredited representative may exercise the rights of Access, Rectification, Cancellation or Opposition (ARCO) and Revocation of consent using the form provided, accompanied by the corresponding documentation.
7.1.2 Channeling of the Request
The application and documentation must be sent via email and will be forwarded to the personal data department for processing.
7.2 Deadline and Response
7.2.1 Response Time
The personal data department will process your request within a maximum of 20 business days from receipt.
7.2.2 Response Notification
The response will be notified exclusively by email from the address of the personal data department.
7.3 Procedure before the INAI
7.3.1 Right to Initiate Procedure
If you disagree with the response, you have the right to initiate a Rights Protection Procedure before the National Institute for Transparency, Access to Information and Protection of Personal Data (INAI).
VIII. Options and Means to Limit the Use or Disclosure of Your Personal Data
8.1 Procedure for Limiting Use or Disclosure
8.1.1 Registration in Public Records
You may limit the use or disclosure of your personal data by registering in the Public Registry of Users (REUS) or other registries implemented by Mexican authorities.
8.2 Updating Preferences
8.2.1 Modifying Preferences
You may modify your preferences regarding the use and disclosure of your personal data by following the procedure detailed in Section VII of this notice.
- Modifications to the Privacy Notice
9.1 Privacy Notice Update
9.1.1 Reasons for Update
This privacy notice may be updated due to changes in Personal Data Legislation, privacy practices, or services offered.
9.2 Communication of Modifications
9.2.1 Media
Any changes will be communicated by email, text message, or through the website used for transactions with us.
9.3 Consent to Modifications
9.3.1 Consent Requirement
If required by applicable law, your consent will be requested again for any changes made.
- Mechanism to Accept or Reject the Transfer of Your Data
10.1 Acceptance of Transfers
10.1.1 Implied Consent
By not opting out, you agree to the data transfers described in this notice to group entities, business partners and third parties with legal agreements.
10.2 Manifestation of Refusal
10.2.1 Procedure for Refusal
If you wish to deny these transfers, please follow the procedure detailed in Section VII of this notice.
Last modified: July 1, 2024.
