Return Policy: Pet Wellness and Satisfaction Guaranteed

📦 Shipping and Returns Policy 📦

1. Shipping Policy 🚚

At G.Valkyria , we pride ourselves on offering fast, safe, and reliable shipping services so your pet receives the best, no matter where you are in Mexico. Below, we detail our shipping options so you can choose the one that best suits your needs:

1.1. Domestic Shipping (Mexico) 🇲🇽

  • Free Shipping on Purchases Over $1,299 : Enjoy free shipping on orders over $1,299 anywhere in the country.
  • Shipping Cost for Orders Under $1,299 : Shipping cost varies by weight and delivery location. Add your products to your cart and use our Shipping Calculator to find out the exact cost.
  • Delivery Time : Deliveries are made within 2 to 5 business days , and may extend up to 10 business days in hard-to-reach or restricted areas.
  • Courier companies used : We work with DHL, Estafeta, Paquete Express and FedEx to guarantee the best experience with each shipment. You can find more information here.

1.2. Shipments in Mexico City and Metropolitan Area 🏙️

  • Free Shipping on Purchases Over $599 : Enjoy free shipping on orders over $599 in CDMX and the Metropolitan Area .
  • Shipping Cost for Purchases Under $599 : If your purchase is less than $599, the shipping cost will be $99 .
  • Same or Next Day Delivery : If you order before 12:30 pm (Monday to Saturday) , your order will be delivered the same day. If you order after that time, it will be delivered the next day.
  • Coverage Areas : This service covers delegations and municipalities such as Álvaro Obregón, Azcapotzalco, Benito Juárez, Coyoacán, Cuauhtémoc, Gustavo A. Madero, Miguel Hidalgo, Naucalpan, Tlalnepantla, among others, you can review the complete coverage here.

1.3. Shipments in Huixquilucan (State of Mexico) 🏡

  • Free Shipping on Orders Over $299 : For our customers in Huixquilucan , we offer free shipping on orders over $299.
  • Shipping Cost for Purchases Under $299 : If your purchase is less than $299, the shipping cost will be $69 .
  • Same or Next Day Delivery : Orders placed before 4:00 pm (Monday - Sunday) are delivered the same day. If you order after this time, delivery will be made the following day.
  • Coverage Areas in Huixquilucan : Includes neighborhoods such as Palo Solo, Interlomas, La Herradura, Bosque Real, Lomas de las Palmas, among others, you can check the complete coverage here.

1.4. Weight Restrictions ⚖️

If the volumetric weight of the package exceeds 15 kg , in C DMX and/or Metropolitan Area the rates and delivery times corresponding to national shipments will apply.

2. Return Policy 🔄

At G.Valkyria , we want to make sure you are completely satisfied with your purchase. If for any reason you are not, we offer a hassle-free returns policy to ensure a safe and secure shopping experience.

2.1. Returns Period ⏳

  • You can return any product within 30 days from the delivery date.
  • To initiate a return, you must contact us with the details of your order and we will assist you with the process.

2.2. Return Conditions 🛍️

  • The product must be in perfect condition and unused, in its original packaging and with all labels or accessories that accompany it.
  • Returns will not be accepted for products damaged due to misuse or that do not comply with the above conditions.

2.3. Return Process 📝

  • Contact our support team stating the reason for the return.
  • We will provide you with a guide to send the product back.
  • Once the product has been received at our warehouse and after an inspection to confirm that it meets the return conditions, we will proceed to issue a refund or, if you prefer, an exchange for another product.

2.4. Return Shipping Costs 💸

  • Return shipping costs will be borne by the customer, except in cases of defective products or shipping errors by G.Valkyria .

2.5. Refunds 💰

  • Once the return is accepted, the refund will be processed through the same payment method used for the purchase. Processing time may vary depending on the payment service provider (usually between 5 and 10 business days).

3. Categories Not Subject to Return 🚫

To protect your pet's health, some categories are not available for returns. Please make sure to check the details of these products carefully before purchasing:

  • Accessories : Leashes, collars, harnesses, etc.
  • Clothing : Clothes for pets.
  • Food : Any type of pet food.
  • Habitat : Fish tanks, cages, carriers, houses, beds, cushions.

If you are changing your pet's food , remember to do so gradually to ensure their well-being. Our Customer Service team is always available to guide you and answer any questions you may have. 🐾

4. Delivery Problem Report 📦

In case your order arrives damaged, manipulated or with broken warranty seals , you have a period of 24 to 48 calendar hours from delivery to report it. Follow the steps below to help us solve the problem:

  1. Document the issue : Take photos and/or videos of the package opening process, making sure any damage, tampering, or broken seal is clearly visible.
  2. Contact our customer service team : Send us the evidence (photos and/or videos) via email or WhatsApp. With this information, we will generate the corresponding report with the courier used to process the refund.

4.1. Optional Insurance and Cases of Accident or Theft at Delivery 🚨

  • If your package exceeds the value covered by the courier, we offer you the option of insuring the merchandise . This insurance costs 1.5% of the value of your shopping cart . When making your purchase, at checkout, you can choose the option to insure the shipment.
  • In the event of an accident or theft , the insurance will only be valid if it was contracted prior to making the purchase. If the insurance is not contracted, the coverage will be limited to the amounts offered by each parcel service.

4.2. Refunds in Case of Delivery Problems 💼

  • If the courier proceeds with the refund, we will send you the product again at no additional cost . We will also keep you informed about the progress of the refund with the courier. 🛍️✨

5. Customer Service 💬

We are here to help you with any questions or queries. If you have questions about our shipping , returns or any other aspect of your shopping experience, please do not hesitate to contact us. 😊🐾

Important Note 📢

We always recommend consulting your trusted veterinarian before purchasing products for your pets, especially if they are items related to their health and well-being. 🐾👩‍⚕️👨‍⚕️