Last updated: March 12, 2026
At G.Valkyria, we want to help ensure your pet never runs out of the food or products they need 🐾
Therefore, we offer the option of subscriptions and recurring payments for selected products, so you receive your purchases periodically, conveniently, and securely.
By subscribing on our site, you accept this Subscriptions and Recurring Payments Policy, as well as our general Terms and Conditions, Shipping Policies, and any other applicable provisions published on our website.
1. What is a subscription?
A subscription is a recurring purchase scheme by which you authorize G.Valkyria to periodically process orders for the selected product, with the frequency chosen at the time of purchase, for example, weekly, bi-weekly, monthly, or other options available on the site.
The subscription is subject to product availability, shipping coverage, price validity, applicable promotions, and a valid payment method.
2. Eligible products
Not all products on the site will be available for subscription.
Only products that show this option within their product description or during the purchase process can be subscribed to.
G.Valkyria may add, modify, or remove products eligible for subscription at any time, without affecting the rights already generated regarding previously confirmed orders.
3. Delivery and billing frequency
When subscribing, the customer chooses the available frequency for receiving the product.
Based on this selection:
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recurring orders will be automatically generated,
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an attempt will be made to collect payment automatically using the registered payment method,
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and shipping will be scheduled according to the chosen periodicity.
The exact date of charge, processing, or delivery may vary slightly due to operational reasons, non-business days, bank validations, inventory availability, logistics, high demand, or causes beyond G.Valkyria's control.
4. Payment method
To activate a subscription, the customer must register a valid payment method accepted by the store and by the subscription platform used.
By subscribing, you authorize G.Valkyria and the corresponding technological payment providers to make recurring charges according to the selected frequency.
It is the customer's responsibility to:
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keep their payment method updated,
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verify that their card or account has sufficient funds or authorization,
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and check that their billing and shipping information is correct.
If a charge is rejected, declined, or cannot be processed, G.Valkyria may attempt the charge again or suspend, pause, or cancel the corresponding subscription.
5. Prices and Price Changes
Subscription product prices may change at any time due to commercial reasons, supplier variations, availability, promotions, logistical adjustments, obvious errors, or applicable tax changes.
Unless otherwise provided by applicable law, the customer accepts that future recurring orders will be processed at the price in effect at the time of each renewal, including any shipping charges, commissions, taxes, or applicable adjustments.
Whenever possible, G.Valkyria will endeavor to display the updated price in advance within the subscription portal, confirmation email, reminder, or in the customer's account.
6. Discounts and Subscription Benefits
For some products, G.Valkyria may offer special subscription benefits, such as discounts, promotions, or preferential conditions.
These benefits:
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may vary by product,
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may be subject to time limits,
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are not cumulative unless expressly stated,
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and may be modified or withdrawn at any time.
Promotions will only apply in the form and validity indicated on the site.
7. Recurring Order Shipments
Orders generated under subscription will be subject to our Shipping Policies, including estimated times, coverage, costs, packaging, extended zones, logistical restrictions, and extraordinary events.
In case of insufficient inventory at the time of renewal, G.Valkyria may, at its discretion:
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delay the shipment,
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contact the customer to offer an alternative,
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skip that renewal,
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temporarily pause the subscription,
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or cancel the affected subscription with the corresponding refund if it had been improperly charged.
8. Modification, Pause, or Cancellation by the Customer
The customer may, when the platform allows it, pause, reactivate, modify, or cancel their subscription from their account, subscription portal, or through the contact methods enabled by G.Valkyria.
To avoid processing the next recurring charge, the cancellation or modification request must be made before the next order enters the renewal or billing process.
Once a recurring order has been processed, charged, fulfilled, packed, or shipped, that specific renewal can no longer be canceled, and any changes will apply to subsequent cycles.
9. Cancellation or Suspension by G.Valkyria
G.Valkyria may suspend, reject, or cancel a subscription, temporarily or permanently, in cases such as:
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lack of inventory,
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obvious pricing or publication errors,
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rejected or suspicious payments,
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misuse of promotions,
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incomplete or incorrect data,
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logistical impossibility,
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suspicion of fraud,
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non-compliance with site policies,
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or force majeure.
When applicable, and if an applicable charge that has not been fulfilled already exists, the corresponding adjustment, return, or refund will be made as appropriate.
10. Returns, exchanges, and refunds
Orders generated by subscription are subject to G. Valkyria's general policies for exchanges, returns, and refunds, as well as the nature of the product purchased.
For reasons of hygiene, safety, preservation, or consumer protection, certain products may not be eligible for return once opened, used, altered, or when their packaging has been tampered with, especially in categories such as food and consumables.
If the customer believes they received an incorrect or damaged product or one with an incident attributable to G. Valkyria, they must report it within the period indicated in our general policies, providing sufficient evidence.
11. Customer responsibility for product use
The customer is responsible for verifying that the subscribed product corresponds to their pet's species, life stage, condition, size, and needs.
For food products, supplements, or specialized products, we always recommend consulting with a veterinarian before making changes to the diet or maintaining a recurring regimen, especially for pets with medical conditions, digestive sensitivity, allergies, medical treatments, growth stages, or advanced age.
G. Valkyria does not replace professional veterinary advice.
12. Technical or platform failures
Subscriptions and recurring payments depend on third-party technological tools, including platforms, payment gateways, plugins, and automation services.
Although at G. Valkyria we make our best effort to maintain a stable service, we do not guarantee that the subscription system will be free of interruptions, errors, delays, temporary duplications, bank communication failures, or technical incidents beyond our control.
In case of a technical error, we will work to correct it in the shortest reasonable time possible.
13. Personal data
Information related to your subscriptions, recurring orders, contact details, delivery address, and payment methods will be processed in accordance with our Privacy Notice and the applicable security measures of our technology providers.
G. Valkyria does not directly store full bank card data except to the extent that the authorized technological infrastructure allows it in accordance with its own security standards.
14. Changes to this policy
G. Valkyria may modify this Subscription and Recurring Payments Policy at any time.
Modifications will become effective upon their publication on the website, unless another date is indicated.
We recommend reviewing this policy periodically before keeping a subscription active.
15. Contact
If you have questions about your subscription, renewals, changes, pauses, cancellations, or recurring charges, you can contact us through the official channels published on G.Valkyria.
Website: https://gvalkyria.com/
Email: hola@gvalkyria.com
WhatsApp: 55 6783 6629
